Privacy Policy for Proclass

1. Introduction

At Proclass, accessible from pro-class.online, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains details on the types of information that are collected and recorded by Proclass, how we use information, and your rights concerning the collection of your information.

We will not collect any personally identifiable information about you unless it is in response to you using our website or actively registering for one of our online products. The security of your personally identifiable information is extremely important to us. This policy is not applicable to any information collected offline or via channels other than this website.

Please review this Privacy Policy carefully. It should be read alongside the Proclass Terms and Conditions and the Cookies Policy. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@pro-class.online.

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

2. Information We Collect

Registering with Proclass

When you register on the Proclass Website and create or update your user profile, and when you purchase Online Courses on the Website, we and third parties working with us will collect the following information:

• Name and email address (required)
• Other personal data if you choose to register for a Proclass account via third party sites including Facebook and Google, and have provided your personal information on those platforms
• Credit/debit card information 
• Data relating to your use of our Website and enrolment in Online Courses
• Information provided by you when you correspond with us (including via reviews and surveys)

Participating in Online Courses

When you participate in an Online Course, we and third parties may collect and store the following additional information:

• any email communications with Proclass to seek user support or to send queries related to the Course
• any content submitted by you during the Course, such as written assignments, quizzes, and examinations, and the results of any assessments 
• responses you voluntarily provide to Proclass, the course teachers, or third parties in questionnaires, surveys, or user research that you contribute.

3. How We Collect Information

Log Files

Proclass follows a standard procedure of using log files. These files log visitors when they visit a website. All hosting companies do this, and it is part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyze trends, manage administration, track users’ movement on the website, and gather demographic information.

Cookies and Web Beacons

The Proclass Website uses cookies. Cookies are small files stored on your computer’s hard drive and are used to collect your personal information. Proclass may use ‘cookies’ to track and collect information about your use of the website, including pages you have visited, the specific URLs that brought you to our Website, and links embedded on our Website that you have accessed.  This information may include internet protocol (IP) addresses, and any information collected by cookies.  This may also include information such as the time and length of visits to certain pages on our website and page interaction information. These cookies are used to store information including visitors’ preferences. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information. You may choose to refuse cookies but, in doing so, some of the access or functionality of the Website or Online Courses may no longer be available to you.

4. How we use your information

In providing our online services and products to you, we and third parties we work with will collect, store, and use your personal information in various ways, including:

• To manage your account
• To provide technical support 
• To understand and analyze how you use our website
• To provide, operate, improve and maintain our website we use cookies to collect information relating to your use of the Website For more information, please see our Cookies Policy. 
• To develop new products, services, and features
• To send you email notifications and updates about Courses you are enrolled in
• In cases where you are invited by a third-party institution such as your employer to enrol on a Course, to allow that party to enrol you on the Course, and to monitor and track your progress on the Course
• To contact you occasionally in order to invite you to share your opinions of and experiences with Proclass, and to publish customer reviews and ratings on our Website or on other media channels
• For marketing purposes, when you provide us with your consent to receive marketing communications, which may include emails with information, updates, Proclass offers, and third party offers
• To use your information in an aggregated format to identify trends on our website and trends in our customer database
• We may use this information in an aggregated and anonymous format and may share this information with third parties
• To find and prevent fraud

5. With whom we may share your information 

For the above purposes, we may share your information with third parties. Please note that any third parties’ use of your personal data will be governed by their own privacy policies and give rise to separate obligations under applicable data protection laws.  We suggest that you carefully review any third-party privacy policies that may apply to you.  

Third parties that may receive your information include:

• Our payment services providers (i) Cardcom, (ii) Paypal (iii) Apple Pay.
• Customer relationship management service providers (which allows us, for example, to send personalised email communications to you).
• Our file storage and management service providers.
• Our third-party review and ratings partner, who assists us with collecting and moderating any review and rating you may elect to provide of our Online Courses.
• Your employer or third parties who may invite you to enrol on an Online Course for training, educational, or assessment purposes.
• Any Proclass group company (in a pseudonymised format for analytical purposes only).
• If we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets, provided that they continue to use your information in accordance with the terms of this Privacy Policy. 
• If all, or substantially all of our assets, are acquired by a third-party provided that they continue to use your information in accordance with the terms of this Privacy Policy, in which case information held by us will be one of the transferred assets.
• Any entity to which we are under a duty to disclose or share your information in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other legal requirements; or to protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Third Party Privacy Policies

Proclass’s Privacy Policy does not apply to other advertisers or websites. Thus, we advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found on the browsers’ respective websites.

At no time will you be required to submit any information on third-party websites as a condition for continuing a Proclass Course on the Proclass Website, and your decision not to provide information on third-party websites will never affect your progress on the Course.

7. Storage and Security of Information

All information is stored on our secure servers. When you register, we will ask you to create a password that will enable you to access our Study Center and Online Courses. You are responsible for keeping this password confidential. We ask that you do not share this password with anyone.

In addition, we (or third parties acting on our behalf) may also store or process information that we collect about you in other countries, which may have different standards of data protection to those in the country in which you reside. We have put in place technical and organisational security measures to prevent the loss or unauthorised access of your personal information. However, while we have made our best efforts to ensure the security of your data, it is your responsibility to make an informed decision about whether to use our services and products or if your concerns about the handling of data require you to refrain from using our Website. 

8. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Your Rights

According to GDPR Data Protection Rights, every user is entitled to the following data protection rights:

• You can edit your personal details (with the exception of the Proclass Username) via your account settings at anytime.
• You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. You may also email us at info@pro-class.online. We will answer every email as promptly as possible.
• You have the right to request copies of your personal data. We may charge you a small fee for this service.
• In addition, you can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. You can exercise these rights by contacting us directly.
• You may unsubscribe from certain email communications by following the Unsubscribe link in the email communication itself. 
• Unless you are taking an Online Course through your employer, you have the right to delete your account. To do so, contact us directly at info@pro-class.online.
• Similarly, if we have collected and processed your personal information with your consent, you can then withdraw your consent at any time.  Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
• You have the right to complain to a data protection authority about our collection and use of your personal information.  For more information, please contact your local data protection authority. 
• If you have any privacy-related questions or unresolved problems, you are welcome to contact us at info@pro-class.online.
• If you would like to exercise any of these rights, please contact us. If you make a request, we have one month to respond to you. 

10. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

The Proclass Website is not intended for use of children under the age of 13. Proclass does not knowingly collect any personal identifiable information from children under the age of 13. If you are under 13 years of age, then please do not use or access the Website at any time or in any manner.  If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. We will take appropriate steps to delete any personal information of persons under 13 years of age.

11. Privacy Policy Updates

We may update or amend this Privacy Policy from time to time, to comply with law, in accordance with best practice in our industry, or to meet our changing business requirements. Any updates or amendments will be posted on the Website. By continuing to access the Website, use the Online Courses and Content, and/or provide content in connection with the Online Courses and Content, you will be deemed to have accepted the Privacy Policy as amended at the time of your access and use.

This page was last updated in December 2021.